Twój zakres obowiązków

• The role responsibilities;
• Ideally you will have previous experience within Technical Customer Service, but your ability to learn is just as important, as training and support will be given to the right person.
• Provide excellent customer service via telephone, email and written correspondence and deal with a high volume of telephone and email enquiries daily.
• Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.
• Work alongside the Trade function to qualify and process Trade Customer enquiries and applications.
• Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
• Remain up-to-date on existing and new products, services and policies.
• Collect and report customer feedback to ensure that best practice is recognised and maintained.

Nasze wymagania

• Have experience within a customer service environment
• Have experience working in a customer service role particularly in a technical support role. Full training will however be given to the successful candidate if this does not exist.
• Have excellent IT skills and able to navigate between various systems
• Have a good knowledge of CRM systems
• Be highly task and KPI driven
• Be comfortable with data Entry with good attention to detail
• Be used to working collaboratively and as part of a successful team.

To oferujemy

• An interesting and challenging role with opportunities for career progression

• Fast decision making (so nothing gets in the way of you doing your job)

• A competitive salary and annual leave, plus bank holidays

• Access to our company PPK scheme

• Friends and family discount on Corston products

• Full training on the brand, products and systems