Your responsibilities

• Lead and govern the continuous improvement methodology for BPO operations globally.
• Develop and implement Lean, Six Sigma, and other CI methodologies tailored to business needs.
• Identify, prioritize, and execute process improvement initiatives across departments and geographies.
• Act as the key liaison between global BPO units to ensure alignment, consistency, and best practice sharing.
• Coach and develop local teams to build CI capability and mindset at all levels.
• Collaborate closely with business leaders to ensure alignment with strategic goals and measurable outcomes.

Our requirements

• Proven track record in continuous improvement leadership within international BPO or shared services environments.
• Strong experience with Lean, Six Sigma (Black Belt or higher preferred), and project/change management.
• Ability to influence and engage stakeholders across cultures and seniority levels.
• Strong analytical and problem-solving skills; data-driven decision maker.
• Excellent communication skills in English or German; additional languages e..g. Germn are a plus.
• Willingness to travel internationally (up to 20%).

What we offer

• A global platform to make a real difference

• Collaborative and inclusive company culture

• Competitive compensation and benefits

• Opportunities for growth and global impact