Your responsibilities

• Case / issues Management: handle branch inquiries directly or escalate them to the relevant internal teams for resolution.
• Customer Communication: manage customer communication via email.
• Customer Satisfaction: apply best practices to ensure a high level of customer happiness.
• Team Collaboration: work with your team to share knowledge and improve service quality.
• Reporting: provide accurate and timely reports on your individual performance.

Our requirements

• Experience in previous customer-facing role is essential. You must have background in banking customer support or core banking.
• Strong command of both Polish and English (B1/B2), written and spoken is essential for clear communication.
• Very good interpersonal skills. You should be empathetic, a great communicator and comfortable working in a fast-paced, agile environment.
• You must have a team-oriented mindset with a genuine passion for delivering outstanding customer experiences.
• Proactive and solution-focused approach to daily tasks is required. You should be someone who takes initiative and stays one step ahead.
• Positive and can-do attitude, willingness to learn and grow alongside the team are key.

Optional

• Experience working with branches.
• Experience with Jira and Freshdesk tools.

What we offer

• You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.

• You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.

• If your role permits, we also offer flexible work location.

• You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package.

• We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support.

• Aion bank account without fee.

• We co-sponsor your Multisport card and cover 50% of its cost.

• You will work on computer equipment that delivers the best user experience — Apple MacBook.

• Our office in Warsaw offers healthy snacks throughout the day.