About the project

• We are seeking a dedicated and detail-oriented Network Operations Center (NOC) Specialist to join our team. You will work closely with cross-functional teams to troubleshoot issues, respond to alerts, and implement solutions that enhance our network operations. If you have a strong technical background, excellent problem-solving skills, and a passion for maintaining high-quality network services, we invite you to apply and contribute to our mission of delivering exceptional connectivity and support to our organization.

Your responsibilities

• Process and consult monitoring system alarms with adherence to process/KPIs/SLAs
• Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues
• Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA.
• Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices.
• Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation.
• Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
• Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX).
• Implement user requests for configuration changes in relation to ACLs/FWs/PBRs
• Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
• Maintain comprehensive records of issues, resolutions, processes, and best practices.
• Mentor peers across time-zones, and champion best-practice security

Our requirements

• Strong basic network knowledge (CCNA certification or equivalent knowledge level)
• Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
• Hands-on troubleshooting experience in networking
• Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
• Need to be a good team player and able to collaborate at all levels
• Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
• Experience of Working to ITIL/Agile Standards/Framework

Optional

• Experience in Cisco SDA technology (SD-WAN, ACI)
• Experience in monitoring tools like Zabbix and Grafana
• Relevant certifications Cisco and Aruba

Technologies we use

What we offer

• We would like to offer you number of amenities for you and your loved ones.
• Work #LikeABosch:
• Employment Contract
• Competitive salary + annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees
• Grow #LikeABosch:
• Complex environment of working, professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses), conferences and webinars
• Live #LikeABosch:
• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
• Prepaid Lunch Card
• Number of benefits for families (for instance summer camps for kids)
• Non-working days on the 31st of December