Your responsibilities

• Providing calculations on customer demands for paid maintenance services and repairs
• Creating quotes for time and material
• Initiating entitlement disputes on ad-hoc customer requests
• Correcting & updating quotes based on actual work performed by Field Service Engineer
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

Our requirements

• You have a Bachelor’s degree OR you have vocational education with min, 2 years of experience in fields: customer Service, Supply Chain or similar
• Fluent German (min C1 leverl) and good English (B1/B2 level)
• You enjoy having direct contact with customers and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, and Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multitask and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

What we offer

• Annual bonus based on performance achieved

• Private medical care with the option to extend it to family members

• Benefit System cards

• Discount for Philips’ products

• Wide variety of training & learning opportunities

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program