Your responsibilities

• Provide excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities
• Validate and enter data (e.g. applications, generic data maintenance, orders, resignation and renewal) for multiple countries
• Perform deep and complex documents validation and check information for completeness and correctness in compliance with business conduct rules
• Investigate requests from Amway Business Owners and independently provide appropriate solutions based on experience and acquired Customer Service knowledge
• Assist other team members with daily duties
• Accurately enter and update data records in various IT Systems
• Identifie system errors and inform uplines about all ABO related issues
• Monitor and maintain inbound channels and document workflow
• Collaborate on daily basis with other Central Functions
• Contribute to high data quality and applie data governance standards
• Protect personal database and applie all legal requirements in regard to personal data protection
• Support Amway driven data entries or correction in case of urgent exceptional situations to provide seamless ABO experience
• Generate innovative ideas and solutions that will increase ABO satisfaction and support an environment that embraces continuous improvement to drive customer value
• As Subject Matter Expert contribute to optimize cross departmental process and workflows
• Contribute to projects in various departments outside of regular scope of responsibilities

Our requirements

• Good knowledge of German language (B1/B2 level)
• Good knowledge of English
• Knowledge of other European languages would be an advantage• Bachelor University Degree
• Previous working experience with customers in a service-oriented area would be an asset
• Proficiency in working with IT systems
• Detail-oriented working style, able to combine and analyze critical information considering the needs of the business
• Strong focus on internal and external customers
• Enthusiastic approach to team work
• Flexibility and ability to manage pressure

What we offer

• Hybrid Work model (3 days from office)

• Private medical care in LuxMed Group

• MyBenefit Cafeteria Platform (with Multisport card available)

• Group Life Insurance

• Additional day off for your Birthday

• Additional two days off per year for voluntary activities of your choice

• Employee discount for high-quality Amway products

• Annual Bonus depending on the yearly company and individual performance

• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform

• Possibility of growth inside of organization

• International team environment

• Numerous company events and office initiatives

• Family atmosphere with no formal dress code

• Attractive office location in the heart of Krakow (High 5ive, Pawia street)