Your responsibilities

• As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
• Responding to general questions about credit card products, self-services and mobile/web apps
• Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters; managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.

Our requirements

• Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
• Excellent communication and interpersonal skills
• Strong ability to assess customer needs and provide tailored solutions
• High level of flexibility and adaptability to evolving topics
• A customer-focused mindset with the ability to remain calm and empathetic in various situations
• Sales orientation is a plus, as cross-selling and upselling may become part of the role over time

Optional

• educational background in economics, finance or related field

What we offer

• A dynamic, international work environment in one of the world's leading customer experience companies

• Comprehensive training and onboarding, so you feel confident from day one

• Opportunities for professional development

• Flexible working schedule with additional compensation for night shifts

• The chance to be part of a forward-thinking, digital-first team

• Work from home

• A diverse and inclusive culture that values your ideas and individuality

• Well-being programs, team events and employee engagement activities

• Apply now and become part of a team that values clarity, connection, and customer satisfaction.