Your responsibilities

• Handling customer inquiries by phone and email, providing quick and professional support.
• Identifying issues and offering accurate and timely solutions.
• Building strong relationships with customers through clear and friendly communication.
• Working closely with internal teams to resolve cases efficiently.
• Keeping clear and accurate records of customer interactions.
• Noticing recurring issues and helping improve processes and update the knowledge base.

Employer requirements

• Fluent in Danish or Dutch.
• Very good knowledge of English.
• Excellent communication and customer service skills.
• Proficient in Excel and other Microsoft Office tools.
• Proven ability to solve problems, work independently, set priorities, and make good decisions.
• Strong focus on customer service, with experience in building long-term relationships and adapting to change.

What employer offers

• Private medical care, life insurance, and Multisport card.

• Psychological support via internal helpline and wellbeing podcast access.

• 70+ training paths with certification options (GenAI, Excel, BA, PM, etc.).

• Free access to Coursera, Udemy Business, EF, Pluralsight, TED Talks.

• Career development programs, including leadership tracks like Connected Manager.

• Transparent feedback and performance management.

• Hybrid work model with home office setup package.