About the project

• Due to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work in hybrid mode or in our modern office in Szczecin, then apply below and make this happen today.
• You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Dutch speaking Specialists who can engage with our customers and clients.

Your responsibilities

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution.

Our requirements

• Very good command of Dutch Language (at least B2/C1 level)
• English on min. B2 level
• Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts (8h shift on Mon-Fri between 6am-10pm; on duty on some weekends)
• Willingness to work in hybrid mode (min. 1 office day per week)
• Knowledge of customer service principles and practices

Optional

• Experience in a similar position would be an asset

Technologies we use

What we offer

• Contract of employment

• Over 8000 industry recognized trainings

• Various options of development

• Being part of a multicultural team

• Possibility to use foreign languages on a daily basis

• Teamworking and supportive atmosphere in our teams

• Life insurance

• Private medical care

• Sport card

• 26 days of holiday regardless seniority

• Possibility of hybrid work (1 office day per week - Szczecin, Poland)

• Employee referral programme