Your responsibilities

• Provide strategic consulting focused on ensuring client success, continued growth, and adoption of the platform.
• Configure and optimize the client platform according to clients’ specific needs and requests, aligned with their business plan and marketing strategy.
• Identify new use cases to present to clients and detect upsell opportunities to expand accounts.
• Conduct client onboarding and training to educate them on using and adopting the platform, keeping them informed about new features and best practices, and ensuring they derive maximum value from the platform.
• Hold weekly calls with clients to review completed tasks, define future projects, and provide both operational and strategic support.
• Supporting the Account Leadership in planning the schedules (WFM), forecasting the volumes and the financials.

Our requirements

• 4 - 5 years of experience in SaaS companies (nice to have).
• Excellent written and verbal communication skills.
• Fluency in written and spoken English and German (min. C1).
• Technical experience with advanced computing skills.
• Ability to work independently and as part of a team.
• Demonstrated experience and passion for the social media technology space.
• Extremely strong communication and presentation skills.
• Ability to work effectively under tight deadlines and balance multiple tasks simultaneously.
• Proficiency in social media platforms and direct experience working with or for social media management software is preferred.
• Passion for solving customer challenges and a commitment to customer satisfaction.
• Plan, execute, and report on paid social media campaigns across various channels Facebook, Twitter, Snap, Pinterest.

What we offer

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).