Your responsibilities

• Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits.
• Proactively involved in maintaining up-to-date procedure documentations.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

Our requirements

• Fluency in English and one of the following languages: French, Spanish, Italian, Dutch or German (minimum B2 level)
• Education: at least high school diploma (bachelor’s degree would be beneficial) or 2 years + customer service background.
• Computer skills: Microsoft office and SAP preferred.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent interpersonal, written, and oral communication skills.
• Excellent judgment, reasoning, and problem-solving skills.

What we offer

• Competitive salary

• Additional health insurance (incl. dental care)

• Group insurance

• Wellbeing platform

• Career development opportunities

• Extensive training programs

• Access to top notch technologies and best practices

• Excellent working environment

• Company events