Your responsibilities

• Handle customer inquiries via calls, emails, and chats about acquiring or technical products.
• Use CRM, ERP, and other systems to assist customers effectively.
• Provide technical support for card terminals and self-service portals.
• Manage administrative tasks such as updating customer details and resolving invoice-related questions.
• Collaborate with internal and external teams to ensure smooth operations.

Our requirements

• Nativeness in Lithuanian language (spoken and written).
• Fluent in English (spoken and written).
• Strong communication and teamwork abilities.
• Technical aptitude for reporting IT incidents.
• Service-minded, proactive, and self-driven.
• Flexible and result-oriented with a strong focus on quality.

Optional

• Knowledge of GDPR, AML, KYC, and e-commerce guidelines.
• Fintech knowledge.
• Prior experience in customer service or contact centers.

What we offer

• Employment contract with salary: 7324 - 9564 PLN gross/month

• Model of Payment: Basic salary (based on experience): 5200-7200 PLN gross + Language Bonus 1500 PLN gross + Quarterly performance bonus (maximum range): 1872-2592 PLN gross.

• Hybrid working from Kraków 3 days per week or if you live far from Kraków-

• remote working mode.

• The initial training will take place at the office with the duration of 5-6 weeks. For remote employees, a hotel accommodation will be provided during those 5-6 weeks.

• 8-hour working time from Monday to Friday between 8:00 a.m. and 4:00 p.m. (40h per week, usually 8-16. However, you may be requested to cover different opening hours 1-2 times every 2 weeks.)

• Private health insurance.

• Sports card subsidy.

• Life insurance.

• Social events, charity actions, and opportunities to integrate with colleagues.