Your responsibilities

• Provide clinical support to treatment planning to DTP designers.
• Review and evaluate cases, provide clinical guidance, and make decisions on possible treatment solutions in consultation with field clinical advisors, TSM or providers.
• Be responsible for managing treatment quality monitoring and clinical profiling in assigned team.
• Help to investigate causes of failure during the treatment process and evaluate rejected treatments to determine root cause.
• Investigate and analyze Clinical-related customer inquiries, and complaints.
• Provide support to customer situations and take their issues/concerns/complaints to completion.
• Manage clinical communication with internal and external stakeholders.
• In conjunction with other Orthodontic staff in the company, implement corrective action as it relates to clinical policy.
• Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements.
• Collaborate in clinical training at all levels.
• Be part of the effective fulfillment of objectives, KPIs and deadlines assigned to CC DPS.
• Manage product safety reports by working with regulatory and quality assurance teams and propose ideas to improve product safety.
• Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
• Support DPS or company projects and improvement efforts.
• Other duties as assigned.

Our requirements

• Graduating in Dentistry (Dental or Orthodontics) is a must.
• 1 year of experience in a dental practice or relative field is preferred.
• Experience in Customer relations in Medical/dental areas preferred.
• Good knowledge of basic computer operations and Microsoft Office tools.
• Experience with CAD-CAM software is an advantage.
• Ability to read, analyze, and interpret common scientific and technical journals and legal documents.
• Working with minimal supervision, in a performance oriented, fast-paced environment.
• Must be able to multitask and able to handle stressful situations while giving high quality service.
• Being a Self-learner, have a professional outgoing personality, positivity, and patience.
• Requires the ability to effectively communicate in both oral and written form with all levels of the organization. Advanced presentation skills.
• Fluent in English, both written and spoken.
• Willing to travel.

What we offer

• Hybrid work model: mix of remote and in-office work after certification.

• Full training provided: Learn about our systems and grow your skills.

• Career development: Opportunities to advance within a global leader in dental innovation.

• Competitive salary: Based on experience, with performance-based bonuses.

• Supportive culture: We value learning, collaboration, and psychological safety.