Requirements description

• Minimum 5 years of experience working in a ServiceNow environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience in Agile methodologies, with strong facilitation and coordination skills.
• Deep understanding of ServiceNow ITSM, SPM, ITOM, and ALM modules.
• Solid grasp of ITIL processes and best practices.
• Strong communication and stakeholder management capabilities.
• Ability to translate business needs into functional requirements and collaborate with technical teams.
• Skilled in guiding teams toward delivery goals and removing blockers.
• Experience with configuring and customizing the ServiceNow platform using out-of-the-box capabilities.
• Ability to work independently, manage multiple priorities, and thrive in a dynamic, fast-paced environment.

Nice to have:

• Hands-on experience with ServiceNow development and scripting (JavaScript, HTML/XHTML, XML, CSS, AJAX, AngularJS).
• Experience with third-party integrations (via APIs, Integration Hub Spokes, etc.).
• Previous roles in Agile software development environments.
• Familiarity with common project management methodologies and tools.
• ServiceNow certifications (e.g., CSA, CIS) are a strong advantage.

Offer description

Devire IT Outsourcing is a form of cooperation dedicated to IT professionals, based on the principles of own business - B2B, implementing projects for clients running innovative and modern projects.

Our client is a global leader in the FMCG industry with a recognizable brand and high standards of business. It is a company that pays attention to sustainable development and social responsibility.

For this client, we are currently looking for a candidate for the position of ServiceNow Business Analyst/Scrum Master.

• B2B contract via Devire
• Long-term cooperation
• 100% remote work
• Equipment provided by the client
• Benefits package

Your responsibilities

1. Plan, coordinate, and manage the implementation of Agile projects within the ServiceNow platform, aligning with business and IT objectives.
2. Serve as both Scrum Master and Business Analyst, facilitating Agile ceremonies (sprint planning, daily stand-ups, retrospectives) and guiding backlog prioritization based on customer input.
3. Collaborate with stakeholders to gather, document, and validate business requirements for ServiceNow enhancements and new functionalities.
4. Provide recommendations based on expertise in ServiceNow modules such as ITSM, SPM, ITOM, and ALM, aiming to optimize processes and drive innovation.
5. Act as a liaison between cross-functional teams (development, QA, operations) to ensure effective communication and successful delivery.
6. Deliver user training sessions and provide ongoing support to stakeholders using ServiceNow applications.

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