Must have

• Python

• JavaScript

• Java

• Shell

• SaaS

• AI

• B2B

• SDLC

• CI/CD

• Security

• English (Fluent)

Nice to have

• DevOps

• REST API

• Container

• Application Security

• Communication skills

Requirements description

Requirements:

• 3+ years of experience in a technically oriented, customer-facing role (Professional Services, Solution Architecture, Sales Engineering, Technical Account Management, Customer Support, etc.), preferably with SaaS products.
• Strong interpersonal skills and service orientation.
• Outstanding written and verbal communication skills, including the ability to communicate with both technical and non-technical stakeholders.
• Ability to present to an audience and effectively convey ideas and concepts.
• A clear understanding of the software development process, from requirement gathering and design through delivery.
• Ability to understand and transform business requirements to technical requirements, and vice versa.
• Excellent troubleshooting and problem-solving skills.
• Ability to multitask, manage time, and cope well with constant context-switching.
• Experience working with enterprise customers and complex environments.
• Familiarity with CI/CD flows and software development best practices.
• Proficiency working in Linux-based environments, including basic administration, scripting, and troubleshooting.
• Demonstrated experience in software development, whether through formal roles or informal projects.
• Hands-on experience with software development or scripting, specifically in Python, JS, Java, or Shell.

Advantages:

• Experience with DevOps tools, developer integrations and REST API.
• Understanding of container technologies and orchestration tools.
• Full-stack development.
• Familiarity with the Application Security market.

Offer description

We are seeking a passionate and adaptive Professional Services Engineer to join our team. In this role, you’ll play a key part in ensuring the quality and security of our product at Mend.io. We recognize that the best candidates come with a variety of backgrounds, and we welcome your unique skills and perspectives. This position is both dynamic and rewarding, where you will work closely with others to innovate and improve our automation processes.We believe in work-life balance, and the position is remote, offering you the flexibility to work from anywhere within Poland. You will have the opportunity to make an impactful difference in the world of security and application development.

Why Mend.io :

Mend.io is redefining how modern organizations secure software, from open source and custom code to AI generated components. As the creators of the first AI Native AppSec Platform, we help global enterprises stay safe, fast, and compliant in an era of AI driven development. Our platform combines intelligent automation, deep risk visibility, and developer-first experiences, shaping the future of application security.We are also committed to building an inclusive, empowering workplace. If you’re excited about this role but don’t meet every requirement, we encourage you to apply. Your perspective could be exactly what we need

O ur Benefits:

We offer two flexible engagement options: B2B contract or employment via Deel. Both come with a strong benefits package designed to support you professionally and personally.

Core Benefits:

• Remote Work: Work from your home office in Poland.
• Training Budget: Annual budget for professional development.
• Stock Options: Share in our company’s success.
• Recharge Days: 4 Annually (One company-wide Friday off each quarter).
• Absence Paid Days: 36 days to utilize time off.
• Company Equipment Purchase: We cover the cost of your new laptop and essential work tools, so you can set yourself up for success from day one.

Additional Benefits: (Employment of record per local law)

• Social security, pension, labor fund, public health insurance, accident and disability insurance, and guaranteed employee benefits fund.
• Maternity and parental leave in accordance with Polish employment regulations.

Our Culture:

At Mend.io, we are building more than the future of application security - we are building a culture where diverse perspectives drive innovation. As we lead the way in securing AI powered applications, we believe the best solutions come from teams where everyone feels seen, heard, and empowered to thrive.We are committed to a workplace rooted in respect, trust, and growth. That means supporting your development through mentorship, learning, and meaningful challenges, while also valuing flexibility and balance.

A Quick Peek Into Our AI Hackathon – Experience Shared by Our Own Noa from R&D!

👉🏻 mend.teamme.link/?videoId=330969f4-f173-42ad-a116-2ea520adc4bf

(edited using AI)

Your responsibilities

1. Mend is seeking a highly motivated and experienced engineer for our global Professional Services team!
2. Location: Poland ( remote )
3. As a Professional Services Engineer, you will be part of the Customer Experience department. You will become a trusted advisor for Mend’s customers and will be engaging with them to understand their needs, assist them with ensuring the successful implementation of Mend’s solutions and develop extensions to Mend’s products to complement their requirements. You will also work closely with the Product Management, Engineering, Sales and Customer Success teams, and will be the customer voice in internal discussions. This is a hands-on position where you will have a direct impact on customers, combining aspects of consultation and solution architecture, as well as application development.