Must have

• risk management

• C

• Communication skills

• English

Requirements description

Your background

• Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management.
• Ability to provide an outstanding customer experience for their clients.
• Self-motivated and adaptable.

Offer description

The opportunity

To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.

You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.

We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Your responsibilities

1. How you´ll make an impact
2. Tracking and taking ownership of customer issues/queries and managing through to resolution
3. Researching and troubleshooting software issues and providing prompt and accurate customer feedback
4. Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
5. Organise regular customer meetings and provide status updates to internal and external stakeholders
6. Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction