Job description

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging the strengths and best practices of both companies.

ET&S S.A. belongs to the ET&SM technology holding of ERGO Group AG, supporting millions of internal and external customers with state-of-the-art IT solutions to everyday problems. We are dedicated to bring a digital innovations to every aspect of the landscape of insurance. Discover how we are implementing AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions and much more to accommodate our customers’ future needs around the globe. See how you can be a part of the digital revolution and apply to join us today!

About the role

As a Solution Architect, you’ll be responsible for designing and delivering integration architectures that enable conversational and voice AI experiences across ERGO Group’s digital insurance platforms. This role requires technical understanding of contact center systems, cloud-native architecture, and integration with complex enterprise ecosystems, including both on-premise and cloud components.

You’ll collaborate closely with enterprise architecture, development, and security teams to ensure that all solutions are scalable, compliant with DORA/VAIT, and aligned with ERGO’s governance standards. Your work will focus on pragmatic delivery, helping cross-functional teams bring intelligent automation to life in a secure, compliant, and efficient manner. You’ll act as a bridge between multiple stakeholders, working in cross-functional agile environments to deliver strategic capabilities in contact center modernization and AI enablement.

How you will get the job done

• designing and delivering integration architecture that connects bots (chat/voice) to insurance services like claims, underwriting, and policy servicing
• leading the technical definition and documentation of architecture solutions and security countermeasures in coordination with ERGO’s internal frameworks
• building integration layers across on-premise systems and AWS-based cloud services using APIs, message buses, and serverless technologies
• ensuring all architecture meets regulatory and compliance standards, specifically DORA and VAIT
• collaborating with telephony and contact center teams to design solutions for call routing, voice flows, and hybrid voice/chat environments
• documenting solutions including architecture decisions, risks, tech debt, and requirements
• using ArchiMate to create models as part of your architecture documentation
• engaging in cross-functional delivery across product, engineering, operations, and vendor teams
• supporting development teams by explaining architectural designs and providing reference implementations or technical spikes when needed
• driving architectural consistency and integration quality across large-scale digital transformation projects

Skills and experience you will need

• fluent spoken and written English
• Bachelor’s degree in Computer Science, Mathematics or equivalent experience in a related field
• min. 6+ years’ experience in software architecture and enterprise system integration
• proven delivery of solutions in large-scale, cross-functional IT projects, ideally in regulated environments (insurance, banking, etc.)
• hands-on experience with cloud-native architectures, especially AWS (Lambda, API Gateway, S3, Step Functions, etc.)
• strong understanding of web application integration, RESTful APIs, and event-driven architecture
• working knowledge of DevOps practices, containerization, and orchestration
• good understanding of contact center systems and telephony infrastructure—call flows, SIP, IVR logic, etc.
• experience in modelling, documenting, and maintaining living documentation in Confluence or similar tools
• solid communication and stakeholder engagement skills, ability to explain architecture to developers and non-technical stakeholders and preparation to present review boards to enterprise architecture
• comfortable navigating ambiguity and making decisions in enterprise-scale, matrixed environments

Nice to have

• familiarity with GenAI/chatbot platforms (Cognigy, Dialogflow, Azure Bot Service, etc.) is a plus