Incident Coordinator

Admin

n/a, Warszawa+1 Location

B2Bnetwork

70 - 100PLN

Net per hour - B2B

Full-time

B2B

Mid

Hybrid

Tech stack

Polish

C1

English

B2

Financial Crime Prevention

regular

ITIL

regular

English

regular

Job description

We are looking for an experienced Incident Coordinator to join our client’s team in the banking sector. In this role, you will play a key part in coordinating incident response, ensuring operational stability, and driving problem resolution in a complex data-driven environment.

If you thrive in a fast-paced setting, enjoy working with cross-functional teams, and have a strong background in IT operations and stakeholder communication – we want to hear from you!

Key Responsibilities:

• Act as an Incident Coordinator for major and recurring incidents.
• Contribute to designing and improving the Incident Management process.
• Manage and maintain communication with a variety of stakeholders:
• Internal teams and product areas
• Source systems (to address data quality issues)
• Downstream systems consuming data
• Ensure rapid incident resolution and operational stability through collaboration with DevOps, Operations teams, and internal/external stakeholders.
• Pre-assess incident severity and support Product Owners/Managers in correct prioritization.
• Ensure transparent and accurate reporting of incidents and problems.
• Drive and coordinate resolution activities, including mitigations and root cause analyses.
• Lead incident and problem task forces when required.
• Follow up on problem records to ensure permanent fixes, facilitating cross-team collaboration as needed.

Required Qualifications:

• Proven experience leading incident and problem task-forces.
• Solid background in IT operations, either from an IT or business side.
• Practical knowledge of ITIL (Foundation level or higher).
• Strong stakeholder management and cross-functional coordination skills.
• Excellent analytical thinking and leadership abilities.
• Proactive and adaptable – comfortable driving action in dynamic environments.
• Experience with documentation and reporting of incidents and resolutions.
• Confident communicator, not afraid to speak up even in challenging situations.
• Process-oriented with a focus on continuous improvement.
• Fluent English – both spoken and written (required).

Nice to Have:

• Knowledge of Financial Crime Prevention.
• Familiarity with SAFe framework or other Agile methodologies.

Published: 11.08.2025

Office location