Summary

This position is responsible for the day-to-day aspects of property management & maintenance issues. This individual works with the company EVP, Asset Manager, Director of Facilities, Leasing Manager, Legal team, accounting team, and Facilities staff to provide a full range of timely services to tenants and clients.

Essential Duties and responsibilities

Duties and responsibilities include but are not limited to:

• Maintain property by investigating and resolving tenant complaints.

• Provide excellent customer service and maintain first-class resident relations

• Hands-on management of a residential rental property, including communication with residents, attorneys, leasing team, and building staff members

• Enforce occupancy policies and procedures.

• Prepare and review various management reports including annual budgets, move-outs reports, monthly managerial reports and incident reports.

• Interface with tenants, vendors, contractors, and main office.

• Communicate to main office all building findings, status of building operations, as well as staffing needs and/or employee issues.

• Work with leasing and accounting department as needed.

• Perform legal apartment inspections.

• Work with Resident Manager on all work orders.

• Overseeing budgets, collecting rent, and maximizing property profitability.

• Price out and gather bidding for renovations from vendors and contractors.

• Supervise repairs and allocate appropriate resources to maintain building mechanics and operations.

• Respond and manage emergency conditions and inquiries

• Service contract management

• Act as the primary communication link between development, construction, and property/asset management teams.

• Coordinate and facilitate communication between project applicants (developers) and internal teams (planning, building, engineering, etc.).

Qualifications

• 7-10 years property management experience in luxury, hi-rise rental (required)

• Experience in opening a new development property is required

• Bachelor’s Degree, preferred

• Working knowledge of city, state, and federal agencies, rent stabilization.

• Experience with Unions (preferred)

• Experience with repairs, maintenance and mechanicals.

• Must be able to effectively communicate and interface with all levels of management, residents and vendors.

• Proficient computer skills (Rent Manager, YARDI, Microsoft office, Outlook, Excel, Avid, and Paycom).

• Must be able to create and analyze budgets and quarterly management reports.

• Must have excellent project management, organizational skills.

• Must be able to adapt to a fast-paced environment.

• Must possess exceptional customer service skills

• Strong attention to detail and follow through.

• Strong leadership with a proactive approach to problem solving and forward thinking (required).