A Swiss company founded in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect, and belief that we can contribute to the world every day are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never-give-up attitude, contributing to our collective growth and impact.

Cloud Priority Support Engineer - Italian

Acronis is revolutionizing cyber protection, providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Cloud Support Priority Engineer who speaks Italian to join our mission to create a #CyberFit future and protect all data, applications, and systems across any environment.

What You'll Do

• Work on resolving various technical incidents for the Company’s customers involving various software, networking, and hardware environments.
• Be responsible for building and maintaining strong relationships with customers, able to thrive in the ever-changing work environment.
• Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively.
• Interact with various departments to analyze and resolve problems.
• Provide technical advice to junior staff members and review technical results, evaluations, and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance.
• Develop documentation regarding installation, upgrades, support, and compatibility issues.

What You Bring

• Fluent English and Italian (both verbal and written, Upper Intermediate as minimum).
• Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, L2TP/IPSEC/Open VPN, HTTP servers.
• Windows Server experience (know how to gather and analyze various Windows logs and dumps; application-level troubleshooting with Procmon and Process Explorer).
• Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers).
• Ability to describe the details of technical issues in all their complexity when needed.
• Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues.
• Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.

Would be considered a plus if you have:

• 2+ years of work experience in an applicable industry and role.
• Linux experience.
• Awareness of Virtualization.

Note: Please submit your resume and application in English.